Returns made simple.

We want you to feel confident purchasing Owl Home. Eligible products may be returned within 30 days of purchase for a refund, with store credit available for eligible returns made within 90 days.

US & Canada Orders

If you would like to return your Owl Home product, please contact us within 30 days of the original purchase date so we can authorize your return and provide return instructions.

To qualify for a full refund, returned items should be in new condition and include the original packaging, hardware, accessories, and components supplied with the product.

Original outbound shipping costs are non-refundable. If shipping was provided to you at no charge, the actual outbound shipping cost may be deducted from your refund when the return is not related to a defective, damaged, or incorrect item.

Returns after 30 days

Eligible returns requested after the initial 30-day refund period may qualify for store credit, provided the return is initiated no later than 90 days from the original purchase date.

Return condition requirements

Returned products should include all original hardware, accessories, and packaging materials.

Items that are clearly used, damaged, incomplete, or missing parts may not qualify for a full refund. In some cases, a restocking fee of up to 20% may be deducted from the refund amount.

Please contact us before returning your product so our support team can review your return and provide the appropriate instructions.

Refund processing

Once your returned item has been received and approved, please allow up to 10 business days for the refund to be processed.

Additional time may be required for your bank or card issuer to post the refund to your account.

International Orders

We accept eligible international returns. Please contact us before sending your item back so we can provide the correct return instructions.

Please do not refuse delivery or return a package to sender without first contacting us. Refused or unauthorized international returns may result in additional carrier, customs, or return-shipping charges, which may be deducted from the refund amount.

Customers are responsible for international return shipping costs unless the item received was defective, damaged, or incorrect. All other return conditions described above also apply to international orders.

Need help with a return?

Contact our support team with your order number and, if applicable, your return tracking information. We typically respond within 24–48 business hours.

Shop with confidence.

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